Fix your Outlook email connection by repairing your profile
Having trouble connecting your email to your desktop from Outlook? Follow these steps to diagnose Outlook and fix errors in your Outlook mail profile that may be the cause of the problem.
Do you have an Office 365 account?Support and recovery assistant for Office 365 can diagnose and fix many Outlook issues for you, including fixing your Outlook profile. You can download the tool (English only).
Repair a profile in Outlook 2010, Outlook 2013 or Outlook 2016
- In Outlook 2010, Outlook 2013 or Outlook 2016, select File.
- Select Account Settings> Account Settings.
- On the Email tab, select your account (profile), and then choose Repair.
- Follow the prompts in the wizard, and when you're done, restart Outlook.
- Run Windows Update to ensure the latest updates for Outlook and other desktop applications for Office 365.
- Download and run support and recovery assistant for Office 365 (English only).
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